Frequently Asked Questions (FAQs)
1. What types of products does Active Appliances offer?
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Active Appliances offers a wide range of home and kitchen appliances, including refrigerators, ovens, dishwashers, microwaves, and more. We carry top brands and the latest technology to meet all your household needs.
2. How can I place an order?
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You can place an order directly on our website. Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
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3. What payment methods do you accept?
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We accept various payment methods, including credit/debit cards (Visa, MasterCard), and other secure payment options available at checkout.
4. Do you offer shipping?
Yes, we offer shipping to various locations. Shipping costs and estimated delivery times will be provided at checkout. We strive to ensure timely delivery of your orders.
5. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your order on the carrier's website.
6. What is your return policy?
We accept returns and exchanges within 7 days of delivery, provided that the product is unused, in its original packaging, and accompanied by proof of purchase. Please refer to our Return Policy for more details.
7. What should I do if I receive a defective or damaged item?
If you receive a defective or damaged item, please contact us immediately at activeappliancesonline@gmail.com or on 0649297690. We will work with you to resolve the issue, including providing a replacement or refund if necessary.
8. Do you offer warranties on your products?
All products sold by Active Appliances are covered by the manufacturer's warranty. Please refer to the product packaging or the manufacturer's website for specific warranty information.
9. How can I contact customer service?
You can reach our customer service team by email at activeappliancesonline@gmail.com or by phone at 064 929 7690. Our team is available to assist you with any questions or concerns you may have.
10. Can I cancel or modify my order after it has been placed?
If you need to cancel or modify your order, please contact us as soon as possible at activeappliancesonline@gmail.com or on 0649297690. We will do our best to accommodate your request, but please note that orders that have already been shipped cannot be modified or cancelled.
11. Do you offer any discounts or promotions?
Yes, we frequently offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on our latest deals and special offers.
12. How can I create an account on your website?
To create an account, click on the "Sign Up" or "Create Account" link at the top of our homepage. Fill in the required information and follow the prompts to set up your account.