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Active Appliances Guarantee and Warranty Policy

 

At Active Appliances, we are committed to providing high-quality home and kitchen appliances from leading brands. Below are the guarantee and warranty policies for all products purchased from our store, covering items from Defy, Bosch, LG, Grundig, Samsung, Beko and Siemens.

 

General Guarantee and Warranty Terms

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1.Coverage: All products sold by Active Appliances come with a manufacturer's warranty. The specific terms and duration of the warranty depend on the product and manufacturer.

 

2.Warranty Period: The standard warranty period for most appliances is one year from the date of purchase. Extended warranties may be available for specific products or brands.

 

3.Proof of Purchase: To claim any warranty service, you must provide a valid proof of purchase, such as a receipt or invoice.4.Conditions: The warranty covers manufacturing defects and malfunctions under normal usage conditions. It does not cover damage caused by misuse, accidents, unauthorized repairs, or modifications.

 

5.Service: Warranty service includes repair or replacement of defective parts. In some cases, the entire appliance may be replaced if repair is not feasible.

 

Brand-Specific Policies

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Defy

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  • Warranty Period: 2 years on all Defy products.

  • Extended Warranty: Additional coverage can be purchased for up to 5 years.

  • Service Locations: Authorized service centres across South Africa.

  • Website: Visit the Defy website to learn more about your products warranty

Product-Warranty-Registration (defy.co.za)

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Bosch

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  • Warranty Period: 2 years on home appliances.

  • Extended Warranty: Up to 5 years for an additional cost.

  • Service and Support: Bosch provides home service for large appliances.

  • Website: Visit the Bosch website to learn more about your products warranty

Bosch Home South Africa Warranty Information (bosch-home.com)

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LG

  • Warranty Period: 2 years for most home appliances.

  • Extended Warranty: Optional extended warranty plans are available.

  • Customer Support: Comprehensive support and service through LG's authorized service centres.

  • Website: Visit the LG website to learn more about your products warranty

Warranty Information - Support & Help | LG ZA

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Grundig

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  • Warranty Period: 3 years on all Grundig appliances.

  • Extended Warranty: Available for up to 5 years.

  • Service Guarantee: Grundig offers a quick turnaround time for repairs and replacements.

  • Website: Visit the Grundig website to learn more about your products warranty

Warranty Registration (grundig.com)

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Samsung

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  • Warranty Period: 2 years on all Samsung home appliances.

  • Extended Warranty: Available for selected products.

  • Service Options: Samsung provides on-site service for large appliances and extensive support through its service network.

  • Website: Visit the Samsung website to learn more about your products warranty Samsung Product Warranty Information | Samsung South Africa

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Beko

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  • Warranty Period: 2 years on Beko home appliances.

  • Extended Warranty: Available for up to 5 years.

  • Service Support: Beko offers both on-site service for large appliances and authorized service centres.

  • Website: Visit the Beko website to learn more about your products warranty

 Beko Product Registration

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Siemens

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  • Warranty Period: 2 years on Siemens home appliances.

  • Extended Warranty: Available for up to 5 years at an additional cost.

  • Service and Support: Siemens provides home service for large appliances, with a network of authorized service centres for repairs.

  • Website: Visit the Siemens website to learn more about your products warranty Warranty Terms and Conditions (bsh-group.com)

 

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How to Make a Warranty Claim

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1.Contact Us: Reach out to Active Appliances customer service team via phone or email to initiate a warranty claim.

2.Assessment: Our team will assess your claim and guide you through the process.

3.Service Arrangement: Depending on the product and issue, we will arrange for repair or replacement through the appropriate manufacturer's service centre.

 

Exclusions

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The following are not covered under the warranty:

•Regular wear and tear.

•Damage caused by improper installation or use.

•Appliances used for commercial purposes.

•Unauthorized modifications or repairs.

 

Contact Information

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For any questions or assistance with your warranty, please contact us:

•Email: activeappliancesonline@gmail.com

•Phone: 0649297690

•Address: 64 Cornhill Street, Dundee, South Africa

 

Thank you for choosing Active Appliances. We are dedicated to ensuring your satisfaction with our products and services.

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